Branded Customer Email
Design operational customer messages and route them from a verified identity.
Open interactive lesson and quizWhat you will learn
- Crop the shared logo
- Preview and customize a customer notification
- Assign a verified sender to a classification
A retailer wants to send invoices from billing@ and order confirmations from orders@ on its verified domain.
Lesson 1
Design a branded message
Choose a layout, accent, headings and personalized intro or closing. The business logo comes from Organization Settings. Preview uses sample data and does not send a message. Actual order, payment and security details remain linked to the original event.
Lesson 2
Use a verified sender per classification
Verify the exact From domain in Resend. Use a separate restricted sending key and test the address from Verified senders. Route an active classification to that sender. Customer notices require a Transactional classification; marketing delivery still follows subscriber preferences.
Lesson 3
Read delivery outcomes
An accepted result confirms that the provider accepted the email request, not that the inbox received it. For rejected sends, review the sender key, verified domain and classification before retrying.
Practice · Design an order confirmation
- Crop the business logo in Organization Settings
- Open Customer email and choose Order confirmation
- Select a layout and preview with sample data
- In a non-production sending account, verify a sender and assign its transactional classification